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#0000001a}.export-icon{width:64px;height:64px;background:linear-gradient(135deg,#3b82f6,#60a5fa);border-radius:16px;display:flex;align-items:center;justify-content:center;color:#fff;margin:0 auto 16px}.export-card h3{font-size:1.2rem;font-weight:600;color:#1e293b;margin-bottom:8px}.export-card p{color:#64748b;font-size:.9rem;margin-bottom:16px}:root{--primary-blue: #2563eb;--primary-dark: #1e40af;--secondary-slate: #64748b;--background-light: #f8fafc;--background-dark: #0f172a;--surface-white: #ffffff;--surface-card: #ffffff;--text-primary: #1e293b;--text-secondary: #64748b;--border-light: #e2e8f0;--success: #10b981;--warning: #f59e0b;--error: #ef4444;--font-primary: "Inter", -apple-system, BlinkMacSystemFont, sans-serif;--font-heading: "Poppins", var(--font-primary);--spacing-xs: .25rem;--spacing-sm: .5rem;--spacing-md: 1rem;--spacing-lg: 1.5rem;--spacing-xl: 2rem;--spacing-2xl: 3rem;--radius-sm: .375rem;--radius-md: .5rem;--radius-lg: .75rem;--shadow-sm: 0 1px 2px 0 rgb(0 0 0 / 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var(--border-light);transform:translate(100%);transition:var(--transition-normal);z-index:35;display:flex;flex-direction:column;box-shadow:-4px 0 20px #0000001a}.right-sidebar .sidebar-header{display:flex;align-items:center;justify-content:space-between;padding:var(--spacing-lg);border-bottom:1px solid var(--border-light);background:var(--surface-white)}.header-tabs{display:flex;gap:var(--spacing-sm)}.tab-btn{display:flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-sm) var(--spacing-md);background:none;border:none;border-radius:var(--radius-md);color:var(--text-secondary);cursor:pointer;transition:var(--transition-fast);position:relative}.tab-btn:hover{background:var(--background-light);color:var(--text-primary)}.tab-btn.active{background:var(--primary-blue);color:#fff}.notification-badge{position:absolute;top:-4px;right:-4px;background:var(--error);color:#fff;border-radius:50%;width:18px;height:18px;font-size:.7rem;display:flex;align-items:center;justify-content:center}.close-btn{background:none;border:none;padding:var(--spacing-xs);border-radius:var(--radius-sm);color:var(--text-secondary);cursor:pointer;transition:var(--transition-fast)}.close-btn:hover{background:var(--background-light);color:var(--text-primary)}.sidebar-content{flex:1;overflow-y:auto;padding:var(--spacing-lg)}.quick-actions{margin-bottom:var(--spacing-xl)}.quick-actions h4{font-size:1rem;font-weight:600;margin-bottom:var(--spacing-md);color:var(--text-primary)}.actions-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:var(--spacing-md)}.action-btn{display:flex;flex-direction:column;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-md);background:var(--background-light);border:1px solid var(--border-light);border-radius:var(--radius-md);cursor:pointer;transition:var(--transition-fast);text-align:center}.action-btn:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}.action-icon{width:40px;height:40px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;color:#fff}.action-icon.blue{background:var(--primary-blue)}.action-icon.green{background:var(--success)}.action-icon.orange{background:var(--warning)}.action-icon.gray{background:var(--secondary-slate)}.action-btn span{font-size:.75rem;font-weight:500;color:var(--text-primary)}.list-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--spacing-md)}.list-header h4{font-size:1rem;font-weight:600;color:var(--text-primary)}.mark-all-read{background:none;border:none;color:var(--primary-blue);font-size:.875rem;cursor:pointer;transition:var(--transition-fast)}.mark-all-read:hover{color:var(--primary-dark)}.notifications{space-y:var(--spacing-md)}.notification-item{display:flex;gap:var(--spacing-md);padding:var(--spacing-md);border-radius:var(--radius-md);border:1px solid var(--border-light);transition:var(--transition-fast);position:relative}.notification-item.unread{background:#2563eb0d;border-left:3px solid var(--primary-blue)}.notification-item:hover{background:var(--background-light)}.notification-icon{flex-shrink:0;margin-top:2px}.notification-content{flex:1}.notification-content h5{font-size:.875rem;font-weight:600;margin-bottom:var(--spacing-xs);color:var(--text-primary)}.notification-content p{font-size:.8rem;color:var(--text-secondary);margin-bottom:var(--spacing-xs)}.notification-time{font-size:.75rem;color:var(--text-secondary)}.notification-more{background:none;border:none;color:var(--text-secondary);cursor:pointer;padding:var(--spacing-xs);border-radius:var(--radius-sm);transition:var(--transition-fast)}.notification-more:hover{background:var(--background-light);color:var(--text-primary)}.online-users{margin-bottom:var(--spacing-xl)}.online-count{font-size:.875rem;color:var(--success);font-weight:500}.users-list{space-y:var(--spacing-md)}.user-item{display:flex;align-items:center;gap:var(--spacing-md);padding:var(--spacing-md);border-radius:var(--radius-md);border:1px solid var(--border-light);transition:var(--transition-fast)}.user-item:hover{background:var(--background-light)}.user-avatar{position:relative;flex-shrink:0}.avatar-placeholder{width:40px;height:40px;border-radius:50%;background:var(--primary-blue);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:.875rem}.status-dot{position:absolute;bottom:0;right:0;width:12px;height:12px;border-radius:50%;border:2px solid var(--surface-white)}.user-info{flex:1}.user-info h5{font-size:.875rem;font-weight:600;margin-bottom:2px;color:var(--text-primary)}.user-info p{font-size:.75rem;color:var(--text-secondary)}.message-btn{background:none;border:none;padding:var(--spacing-sm);border-radius:var(--radius-md);color:var(--text-secondary);cursor:pointer;transition:var(--transition-fast)}.message-btn:hover{background:var(--background-light);color:var(--primary-blue)}.quick-stats h4{font-size:1rem;font-weight:600;margin-bottom:var(--spacing-md);color:var(--text-primary)}.stats-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:var(--spacing-md)}.stat-item{text-align:center;padding:var(--spacing-md);background:var(--background-light);border-radius:var(--radius-md);border:1px solid var(--border-light)}.stat-value{font-size:1.5rem;font-weight:700;color:var(--primary-blue);margin-bottom:var(--spacing-xs)}.stat-label{font-size:.75rem;color:var(--text-secondary)}.mobile-bottom-nav{position:fixed;bottom:0;left:0;right:0;background:var(--surface-white);border-top:1px solid var(--border-light);display:flex;justify-content:space-around;padding:var(--spacing-sm);z-index:50;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.mobile-bottom-nav .nav-item{display:flex;flex-direction:column;align-items:center;gap:var(--spacing-xs);background:none;border:none;padding:var(--spacing-sm);color:var(--text-secondary);font-size:.7rem;transition:var(--transition-fast);position:relative;flex:1;max-width:80px}.mobile-bottom-nav .nav-item.active,.mobile-bottom-nav .nav-item:hover{color:var(--primary-blue)}.notification-indicator{position:absolute;top:8px;right:20px;width:6px;height:6px;background:var(--error);border-radius:50%}.fab-container{position:fixed;bottom:90px;right:20px;z-index:45}.fab-main{width:56px;height:56px;background:var(--primary-blue);color:#fff;border:none;border-radius:50%;display:flex;align-items:center;justify-content:center;box-shadow:var(--shadow-lg);cursor:pointer;transition:var(--transition-normal);z-index:46}.fab-main:hover{background:var(--primary-dark);transform:scale(1.1)}.fab-main.open{transform:rotate(45deg)}.fab-actions{position:absolute;bottom:70px;right:0;display:flex;flex-direction:column;gap:var(--spacing-sm);z-index:45}.fab-action{position:absolute;right:0;display:flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-sm) var(--spacing-md);background:var(--surface-white);border:1px solid var(--border-light);border-radius:var(--radius-lg);box-shadow:var(--shadow-md);cursor:pointer;transition:var(--transition-normal);animation:slideInLeft .3s ease-out both;white-space:nowrap}.fab-action:hover{transform:translate(-4px);box-shadow:var(--shadow-lg)}.fab-action.blue{border-left:4px solid var(--primary-blue)}.fab-action.green{border-left:4px solid var(--success)}.fab-action.purple{border-left:4px solid #8b5cf6}.fab-action.orange{border-left:4px solid var(--warning)}.action-label{font-size:.875rem;font-weight:500;color:var(--text-primary)}.mobile-menu-overlay{position:fixed;inset:0;background:#00000080;z-index:45;animation:fadeIn .3s ease-out}@media(max-width:768px){.right-sidebar{width:100vw;top:0;height:100vh;z-index:60}.mobile-bottom-nav{padding:var(--spacing-sm) var(--spacing-xs)}.mobile-bottom-nav .nav-item{font-size:.65rem;padding:var(--spacing-xs)}.fab-container{bottom:80px;right:16px}}@media(max-width:480px){.actions-grid{grid-template-columns:1fr}.stats-grid{grid-template-columns:repeat(2,1fr)}}[data-theme=dark] .right-sidebar{background:var(--surface-white);border-left-color:var(--border-light)}[data-theme=dark] .action-btn{background:var(--background-dark);border-color:var(--border-light)}[data-theme=dark] .notification-item.unread{background:#2563eb1a}[data-theme=dark] .fab-action{background:var(--surface-card);border-color:var(--border-light)}@media(max-width:768px){.main-content{margin-left:0!important;padding-bottom:80px}.content-wrapper{padding:var(--spacing-md)}.kpi-grid{grid-template-columns:1fr;gap:var(--spacing-md)}.content-grid{grid-template-columns:1fr;gap:var(--spacing-lg)}.page-header h1{font-size:1.75rem}.mobile-menu-overlay{position:fixed;inset:0;background:#00000080;z-index:45;animation:fadeIn .3s ease-out}}@media(max-width:1024px)and (min-width:769px){.content-grid{grid-template-columns:1fr}.kpi-grid{grid-template-columns:repeat(2,1fr)}}.app-layout{display:flex;flex-direction:column;min-height:100vh;width:100vw;overflow-x:hidden}.layout-container{display:flex;flex:1;overflow:hidden}.header{background:#fff;border-bottom:1px solid #E4E7EB;padding:0 24px;height:64px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:100}.header-left{display:flex;align-items:center;gap:16px}.header-center{flex:1;max-width:400px;margin:0 20px}.header-right{display:flex;align-items:center;gap:12px}.menu-btn,.header-btn{background:none;border:none;padding:8px;border-radius:6px;cursor:pointer;color:#7b8794;transition:all .2s}.menu-btn:hover,.header-btn:hover{background:#f5f7fa;color:#0f1a3a}.header-title{font-size:1.25rem;font-weight:600;color:#0f1a3a;margin:0}.search-bar{position:relative;display:flex;align-items:center}.search-bar svg{position:absolute;left:12px;color:#7b8794}.search-bar input{width:100%;padding:8px 12px 8px 40px;border:1px solid #E4E7EB;border-radius:6px;font-size:14px}.sidebar{width:250px;background:#fff;border-right:1px solid #E4E7EB;flex-shrink:0;display:flex;flex-direction:column}.sidebar.closed{width:60px}.sidebar-header{padding:20px;border-bottom:1px solid #E4E7EB}.logo{font-size:1.5rem;font-weight:700;color:#0f1a3a;font-family:Poppins,sans-serif}.sidebar-nav{flex:1;padding:20px 0}.nav-item{display:flex;align-items:center;gap:12px;padding:12px 20px;color:#7b8794;text-decoration:none;transition:all .2s}.nav-item:hover{background:#f5f7fa;color:#0f1a3a}.nav-item.active{background:#ebf3ff;color:#3a86ff;border-right:3px solid #3A86FF}.nav-label{font-weight:500}.sidebar.closed .nav-label,.sidebar.closed .nav-item:hover .nav-label{display:none}.sidebar.closed .nav-item{position:relative;justify-content:center}.sidebar.closed .nav-item:hover:after{content:attr(data-tooltip);position:absolute;left:100%;top:50%;transform:translateY(-50%);background:#0f1a3a;color:#fff;padding:8px 12px;border-radius:4px;font-size:12px;white-space:nowrap;z-index:1000;margin-left:8px;pointer-events:none}.main-content{flex:1;display:flex;flex-direction:column;min-width:0;width:100%;max-width:100%;overflow-x:hidden;box-sizing:border-box}.content-wrapper{flex:1;overflow-y:auto;overflow-x:hidden;padding:0;width:100%;max-width:100%;box-sizing:border-box}.right-sidebar{width:300px;background:#fff;border-left:1px solid #E4E7EB;transform:translate(100%);transition:transform .3s ease}.right-sidebar.open{transform:translate(0)}.right-sidebar-header{padding:20px;border-bottom:1px solid #E4E7EB;display:flex;justify-content:space-between;align-items:center}.close-btn{background:none;border:none;padding:4px;cursor:pointer;color:#7b8794}.right-sidebar-content{padding:20px}.notification-item{padding:12px 0;border-bottom:1px solid #F5F7FA}.notification-item p{margin:0 0 4px;font-size:14px;color:#0f1a3a}.notification-item span{font-size:12px;color:#7b8794}.admin-dashboard{min-height:100vh;background:linear-gradient(135deg,#f8fafc,#f1f5f9);padding:100px 24px 40px;width:100%;max-width:100%;overflow-x:hidden;box-sizing:border-box}[data-theme=dark] .admin-dashboard{background:linear-gradient(135deg,#0f172a,#1e293b)}.admin-header{margin-bottom:32px;animation:fadeInUp .8s ease-out}.admin-header-content{display:flex;justify-content:space-between;align-items:flex-start;width:100%}.admin-header-left{flex:1}.admin-page-title{font-family:Poppins,sans-serif;font-size:2.5rem;font-weight:700;background:linear-gradient(135deg,#1e293b,#3b82f6);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;margin:0 0 8px}[data-theme=dark] .admin-page-title{background:linear-gradient(135deg,#f1f5f9,#60a5fa);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}.admin-page-subtitle{font-size:1.1rem;color:#64748b;margin:0}[data-theme=dark] .admin-page-subtitle{color:#94a3b8}.admin-header-actions{display:flex;gap:12px;flex-shrink:0}.admin-kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:24px;margin-bottom:32px}.admin-kpi-card{background:#ffffffe6;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid rgba(226,232,240,.8);border-radius:20px;padding:24px;transition:all .4s cubic-bezier(.4,0,.2,1);position:relative;overflow:hidden;animation:fadeInUp .6s ease-out both;box-shadow:0 4px 6px #0000000d}[data-theme=dark] .admin-kpi-card{background:#1e293bcc;border:1px solid rgba(71,85,105,.3);box-shadow:0 4px 6px #0003}.admin-kpi-card:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;border-radius:20px 20px 0 0}.admin-kpi-card.blue:before{background:linear-gradient(90deg,#3b82f6,#60a5fa)}.admin-kpi-card.green:before{background:linear-gradient(90deg,#10b981,#34d399)}.admin-kpi-card.orange:before{background:linear-gradient(90deg,#f59e0b,#fbbf24)}.admin-kpi-card.purple:before{background:linear-gradient(90deg,#8b5cf6,#a78bfa)}.admin-kpi-card:hover{transform:translateY(-5px);box-shadow:0 20px 40px #0000004d}.admin-kpi-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:16px}.admin-kpi-icon{width:48px;height:48px;border-radius:12px;display:flex;align-items:center;justify-content:center;color:#fff}.admin-kpi-icon.blue{background:linear-gradient(135deg,#3b82f6,#60a5fa)}.admin-kpi-icon.green{background:linear-gradient(135deg,#10b981,#34d399)}.admin-kpi-icon.orange{background:linear-gradient(135deg,#f59e0b,#fbbf24)}.admin-kpi-icon.purple{background:linear-gradient(135deg,#8b5cf6,#a78bfa)}.admin-kpi-trend{display:flex;align-items:center;gap:4px;font-size:.8rem;font-weight:600;padding:4px 8px;border-radius:12px}.admin-kpi-trend.up{background:#10b98133;color:#34d399}.admin-kpi-trend.down{background:#ef444433;color:#f87171}.admin-kpi-content h3{font-size:2.5rem;font-weight:700;color:#1e293b;margin:0 0 4px;line-height:1}[data-theme=dark] .admin-kpi-content h3{color:#f1f5f9}.admin-kpi-content p{font-size:.9rem;color:#64748b;margin:0 0 16px}[data-theme=dark] .admin-kpi-content p{color:#94a3b8}.ticket-breakdown,.engineer-breakdown,.sla-breakdown,.customer-breakdown{display:flex;flex-direction:column;gap:8px}.breakdown-item{display:flex;align-items:center;gap:8px;font-size:.85rem;color:#475569}[data-theme=dark] .breakdown-item{color:#cbd5e1}.status-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.status-dot.open{background:#3b82f6}.status-dot.pending{background:#f59e0b}.status-dot.resolved,.status-dot.active{background:#10b981}.status-dot.busy{background:#f59e0b}.status-dot.offline{background:#6b7280}.status-dot.warning{background:#f59e0b}.status-dot.critical{background:#ef4444}.status-dot.new{background:#8b5cf6}.status-dot.branches{background:#06b6d4}.admin-main-grid{display:grid;grid-template-columns:2fr 1fr;gap:24px;margin-bottom:32px}.admin-primary-column,.admin-secondary-column{display:flex;flex-direction:column;gap:24px}.admin-card{background:#ffffffe6;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid rgba(226,232,240,.8);border-radius:20px;overflow:hidden;animation:fadeInUp .6s ease-out;box-shadow:0 4px 6px #0000000d}[data-theme=dark] .admin-card{background:#1e293bcc;border:1px solid rgba(71,85,105,.3);box-shadow:0 4px 6px #0003}.admin-card-header{padding:24px 24px 0;display:flex;justify-content:space-between;align-items:center}.admin-card-content{padding:24px}.admin-section-header{font-size:1.2rem;font-weight:600;color:#1e293b;margin:0;display:flex;align-items:center;gap:8px}[data-theme=dark] .admin-section-header{color:#f1f5f9}.admin-filter-btn{display:flex;align-items:center;gap:8px;padding:12px 20px;background:#ffffffe6;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(226,232,240,.8);border-radius:12px;color:#475569;font-size:.9rem;font-weight:500;cursor:pointer;transition:all .3s ease;text-decoration:none;box-shadow:0 2px 4px #0000000d}[data-theme=dark] .admin-filter-btn{background:#1e293bcc;border:1px solid rgba(71,85,105,.3);color:#cbd5e1;box-shadow:0 2px 4px #0000001a}[data-theme=dark] .admin-filter-btn:hover{background:#334155cc}.admin-filter-btn:hover{background:#334155cc;transform:translateY(-2px);box-shadow:0 8px 20px #0003}.admin-filter-btn.active{background:#3b82f6;color:#fff;box-shadow:0 4px 12px #3b82f64d}.admin-filter-btn.primary{background:linear-gradient(135deg,#3b82f6,#60a5fa);color:#fff;border:none;box-shadow:0 4px 12px #3b82f64d}.admin-filter-btn.primary:hover{background:linear-gradient(135deg,#2563eb,#3b82f6);transform:translateY(-2px);box-shadow:0 8px 25px #3b82f666}.chart-controls{display:flex;gap:8px}.map-placeholder,.chart-placeholder{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px 20px;background:#f8fafc80;border-radius:12px;border:2px dashed rgba(226,232,240,.5);color:#64748b;text-align:center}[data-theme=dark] .map-placeholder,[data-theme=dark] .chart-placeholder{background:#0f172a80;border:2px dashed rgba(71,85,105,.3);color:#94a3b8}.chart-placeholder.small{padding:40px 20px}.map-placeholder p,.chart-placeholder p{margin:12px 0 4px;font-size:1rem;font-weight:500}.map-placeholder span{font-size:.85rem;color:#94a3b8}.analytics-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px}.engineer-list{display:flex;flex-direction:column;gap:16px}.engineer-item{display:flex;align-items:center;gap:16px;padding:16px;background:#f8fafc80;border-radius:12px;border:1px solid rgba(226,232,240,.5)}[data-theme=dark] .engineer-item{background:#0f172a80;border:1px solid rgba(71,85,105,.2)}.engineer-rank{width:32px;height:32px;border-radius:8px;background:linear-gradient(135deg,#3b82f6,#60a5fa);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.9rem}.engineer-info{flex:1}.engineer-name{font-weight:600;color:#1e293b;margin-bottom:4px}[data-theme=dark] .engineer-name{color:#f1f5f9}.engineer-stats{display:flex;gap:12px;font-size:.8rem;color:#64748b}[data-theme=dark] .engineer-stats{color:#94a3b8}.branch-list{display:flex;flex-direction:column;gap:12px}.branch-item{display:flex;align-items:center;justify-content:space-between;padding:16px;background:#f8fafc80;border-radius:12px;border:1px solid rgba(226,232,240,.5)}[data-theme=dark] .branch-item{background:#0f172a80;border:1px solid rgba(71,85,105,.2)}.branch-info{flex:1}.branch-name{font-weight:600;color:#1e293b;margin-bottom:4px}[data-theme=dark] .branch-name{color:#f1f5f9}.branch-stats{display:flex;gap:12px;font-size:.8rem}.breach-count{color:#f87171}.sla-rate{color:#64748b}[data-theme=dark] .sla-rate{color:#94a3b8}.branch-status{width:36px;height:36px;border-radius:8px;display:flex;align-items:center;justify-content:center}.branch-status.critical{background:#ef444433;color:#f87171}.system-metrics{display:flex;flex-direction:column;gap:16px}.metric-item{display:flex;justify-content:space-between;align-items:center;padding:12px 16px;background:#f8fafc80;border-radius:8px;border:1px solid rgba(226,232,240,.5)}[data-theme=dark] .metric-item{background:#0f172a80;border:1px solid rgba(71,85,105,.2)}.metric-label{font-size:.9rem;color:#64748b}[data-theme=dark] .metric-label{color:#94a3b8}.metric-value{font-weight:600;color:#1e293b}[data-theme=dark] .metric-value{color:#f1f5f9}.metric-value.good{color:#34d399}.metric-value.warning{color:#fbbf24}.metric-value.critical{color:#f87171}.bulk-actions-bar{display:flex;justify-content:space-between;align-items:center;padding:16px 24px;background:#3b82f61a;border:1px solid rgba(59,130,246,.2);border-radius:12px;margin-bottom:24px}.bulk-info{color:#60a5fa;font-weight:500}.bulk-buttons{display:flex;gap:8px}.tickets-table-container{background:#ffffffe6;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid rgba(226,232,240,.8);border-radius:20px;overflow:hidden;box-shadow:0 4px 6px #0000000d}[data-theme=dark] .tickets-table-container{background:#1e293bcc;border:1px solid rgba(71,85,105,.3);box-shadow:0 4px 6px #0003}.tickets-table{width:100%;min-width:1200px}.table-header{display:grid;grid-template-columns:50px 120px 2fr 200px 150px 100px 120px 100px 120px 120px;gap:16px;padding:20px 24px;background:#f8fafccc;border-bottom:1px solid 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.customer-title{background:linear-gradient(135deg,#f1f5f9,#60a5fa);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}.customer-subtitle{font-size:1.1rem;color:#64748b;max-width:600px}.customer-kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:20px;margin-bottom:32px}.customer-kpi-card{background:#fffc;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid rgba(255,255,255,.3);border-radius:20px;padding:24px;transition:all .4s cubic-bezier(.4,0,.2,1);position:relative;overflow:hidden;animation:fadeInUp .6s ease-out both}.customer-kpi-card:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;border-radius:20px 20px 0 0}.customer-kpi-card.blue:before{background:linear-gradient(90deg,#3b82f6,#60a5fa)}.customer-kpi-card.orange:before{background:linear-gradient(90deg,#f59e0b,#fbbf24)}.customer-kpi-card.red:before{background:linear-gradient(90deg,#ef4444,#f87171)}.customer-kpi-card.green:before{background:linear-gradient(90deg,#10b981,#34d399)}.customer-kpi-card.yellow:before{background:linear-gradient(90deg,#eab308,#facc15)}.customer-kpi-card:hover{transform:translateY(-5px);box-shadow:0 20px 40px #0000001a}.customer-kpi-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:16px}.customer-kpi-icon{width:48px;height:48px;border-radius:12px;display:flex;align-items:center;justify-content:center;color:#fff}.customer-kpi-icon.blue{background:linear-gradient(135deg,#3b82f6,#60a5fa)}.customer-kpi-icon.orange{background:linear-gradient(135deg,#f59e0b,#fbbf24)}.customer-kpi-icon.red{background:linear-gradient(135deg,#ef4444,#f87171)}.customer-kpi-icon.green{background:linear-gradient(135deg,#10b981,#34d399)}.customer-kpi-icon.yellow{background:linear-gradient(135deg,#eab308,#facc15)}.customer-kpi-trend{display:flex;align-items:center;gap:4px;font-size:.8rem;font-weight:600;padding:4px 8px;border-radius:12px}.customer-kpi-trend.up{background:#10b9811a;color:#10b981}.customer-kpi-trend.down{background:#ef44441a;color:#ef4444}.customer-kpi-content h3{font-size:2.5rem;font-weight:700;color:#1e293b;margin:0 0 4px;line-height:1}[data-theme=dark] .customer-kpi-content h3{color:#f1f5f9}.customer-kpi-content p{font-size:.9rem;color:#64748b;margin:0 0 8px}.customer-kpi-description{font-size:.85rem;color:#94a3b8;margin:0}.customer-controls{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px;flex-wrap:wrap;gap:16px}.customer-filters{display:flex;gap:12px;flex-wrap:wrap}.customer-filter-btn{display:flex;align-items:center;gap:8px;padding:12px 20px;background:#fffc;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(255,255,255,.3);border-radius:12px;color:#475569;font-size:.9rem;font-weight:500;cursor:pointer;transition:all .3s ease;text-decoration:none}.customer-filter-btn:hover{background:#fffffff2;transform:translateY(-2px);box-shadow:0 8px 20px #0000001a}.customer-filter-btn.active{background:#3b82f6;color:#fff;box-shadow:0 4px 12px #3b82f64d}.customer-filter-btn.primary{background:linear-gradient(135deg,#3b82f6,#60a5fa);color:#fff;border:none;box-shadow:0 4px 12px #3b82f64d}.customer-filter-btn.primary:hover{background:linear-gradient(135deg,#2563eb,#3b82f6);transform:translateY(-2px);box-shadow:0 8px 25px #3b82f666}.customer-search{position:relative;flex:1;min-width:300px}.customer-search-input{width:100%;padding:14px 20px 14px 48px;background:#fffc;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(255,255,255,.3);border-radius:16px;font-size:.95rem;transition:all .3s ease;color:#1e293b}.customer-search-input:focus{outline:none;background:#fffffff2;border-color:#3b82f666;box-shadow:0 0 0 3px #3b82f61a}.customer-search-icon{position:absolute;left:16px;top:50%;transform:translateY(-50%);color:#64748b}.customer-main-grid{display:grid;grid-template-columns:2fr 1fr;gap:24px;margin-bottom:32px}.customer-primary-column,.customer-secondary-column{display:flex;flex-direction:column;gap:24px}.customer-charts-section{background:#fffc;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid rgba(255,255,255,.3);border-radius:20px;padding:24px;animation:fadeInUp .6s ease-out}.customer-section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.customer-section-title{font-size:1.2rem;font-weight:600;color:#1e293b;margin:0;display:flex;align-items:center;gap:8px}.customer-chart-container{background:#f8fafc99;border-radius:12px;padding:32px;text-align:center;border:1px solid rgba(255,255,255,.3)}.customer-chart-title{font-size:1.1rem;font-weight:600;color:#1e293b;margin-bottom:16px}.customer-tickets-section,.customer-announcements-section{background:#fffc;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid rgba(255,255,255,.3);border-radius:20px;padding:24px;animation:fadeInUp .6s ease-out}.customer-announcements-list{display:flex;flex-direction:column;gap:12px}.customer-announcement-card{padding:16px;border-radius:12px;border-left:4px solid #3b82f6;background:#fff9;border:1px solid rgba(255,255,255,.3);transition:all .3s ease;animation:fadeInUp .5s ease-out both}.customer-announcement-card:hover{transform:translateY(-2px);box-shadow:0 8px 20px #0000001a}.customer-announcement-card.priority-high{border-left-color:#ef4444;background:#fef2f2cc}.customer-announcement-card.priority-medium{border-left-color:#f59e0b;background:#fffbebcc}.customer-announcement-card.priority-low{border-left-color:#10b981;background:#ecfdf5cc}.customer-announcement-card.priority-critical{border-left-color:#dc2626;background:#fef2f2e6}.customer-alert-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.customer-alert-ticket{font-weight:700;color:#3b82f6;font-size:.9rem}.customer-alert-time{font-size:.8rem;color:#64748b}.customer-alert-message{font-size:.9rem;color:#1e293b;line-height:1.4}.customer-alerts-section{background:#fffc;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid rgba(255,255,255,.3);border-radius:20px;padding:24px;animation:fadeInUp .6s ease-out}.customer-alerts-list{display:flex;flex-direction:column;gap:12px}.customer-alert-card{padding:16px;border-radius:12px;background:#fff9;border:1px solid rgba(255,255,255,.3);transition:all .3s ease;animation:fadeInUp .5s ease-out both}.customer-alert-card:hover{transform:translateY(-2px);box-shadow:0 8px 20px #0000001a}.customer-alert-card.severity-critical{border-left:4px solid #dc2626;background:#fef2f2e6}.customer-alert-card.severity-high{border-left:4px solid #ef4444;background:#fef2f2cc}.customer-alert-card.severity-medium{border-left:4px solid #f59e0b;background:#fffbebcc}.customer-skeleton{background:linear-gradient(90deg,#f0f0f0 25%,#e0e0e0,#f0f0f0 75%);background-size:200% 100%;animation:shimmer 2s infinite;border-radius:8px}.customer-skeleton-card{height:160px;border-radius:20px}.customer-skeleton-text{height:16px;margin-bottom:8px}.customer-skeleton-text.short{width:60%}.badge-warning{background:#fef3c7;color:#92400e;padding:4px 8px;border-radius:12px;font-size:.75rem;font-weight:600;text-transform:uppercase}.badge-critical{background:#fef2f2;color:#dc2626;padding:4px 8px;border-radius:12px;font-size:.75rem;font-weight:600;text-transform:uppercase}.badge-success{background:#d1fae5;color:#065f46;padding:4px 8px;border-radius:12px;font-size:.75rem;font-weight:600;text-transform:uppercase}.priority-critical{background:#dc26261a;color:#dc2626}.priority-high{background:#ef44441a;color:#ef4444}.priority-medium{background:#f59e0b1a;color:#d97706}.priority-low{background:#10b9811a;color:#065f46}.ticket-priority{padding:2px 6px;border-radius:6px;font-size:.75rem;font-weight:600;text-transform:uppercase}.ticket-priority.priority-critical{background:#fef2f2;color:#dc2626}.ticket-priority.priority-high{background:#fef2f2;color:#ef4444}.ticket-priority.priority-medium{background:#fef3c7;color:#d97706}.ticket-priority.priority-low{background:#d1fae5;color:#065f46}.sla-deadline{display:flex;align-items:center;gap:6px;font-weight:600;font-size:.8rem}.sla-deadline.warning{color:#f59e0b}.sla-deadline.critical{color:#ef4444;animation:pulse 2s infinite}.rule-priority{padding:4px 8px;border-radius:12px;font-size:.75rem;font-weight:600;text-transform:uppercase}.rule-item{margin-bottom:8px;font-size:.9rem;color:#64748b}@media(max-width:1024px){.customer-main-grid{grid-template-columns:1fr}.customer-kpi-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:768px){.customer-dashboard{padding:100px 16px 24px}.customer-title,.customer-page-title{font-size:2rem}.customer-kpi-grid{grid-template-columns:1fr}.customer-controls{flex-direction:column;align-items:stretch}.customer-controls-right{width:100%;justify-content:flex-start}.customer-search{min-width:auto}}@media(max-width:480px){.customer-filters{flex-direction:column}.customer-filter-btn{justify-content:center}.customer-section-header{flex-direction:column;gap:12px;align-items:stretch}}[data-theme=dark] .customer-kpi-card,[data-theme=dark] .customer-charts-section,[data-theme=dark] .customer-tickets-section,[data-theme=dark] .customer-announcements-section,[data-theme=dark] .customer-alerts-section,[data-theme=dark] .customer-card{background:#1e293bcc;border-color:#4755694d}[data-theme=dark] .customer-filter-btn{background:#1e293bcc;border-color:#4755694d;color:#cbd5e1}[data-theme=dark] .customer-search-input{background:#1e293bcc;border-color:#4755694d;color:#f1f5f9}[data-theme=dark] .customer-section-title,[data-theme=dark] .customer-section-header,[data-theme=dark] .customer-page-title{color:#f1f5f9}[data-theme=dark] .customer-subtitle,[data-theme=dark] .customer-page-subtitle{color:#94a3b8}[data-theme=dark] .notification-tab{background:#1e293b99;border-color:#4755694d;color:#cbd5e1}[data-theme=dark] .notification-item{border-color:#4755694d}[data-theme=dark] .notification-title{color:#f1f5f9}[data-theme=dark] .settings-panel,[data-theme=dark] .settings-header{background:#1e293b}[data-theme=dark] .settings-title,[data-theme=dark] .section-title,[data-theme=dark] .setting-name{color:#f1f5f9}.notifications-page .customer-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:32px;animation:fadeInUp .8s ease-out}.notifications-page .customer-header-content{display:flex;justify-content:space-between;align-items:flex-start;width:100%}.notifications-page .customer-header-left{flex:1}.notifications-page .customer-page-title{font-family:Poppins,sans-serif;font-size:2.5rem;font-weight:700;background:linear-gradient(135deg,#1e293b,#3b82f6);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;margin:0 0 8px}.notifications-page .customer-page-subtitle{font-size:1.1rem;color:#64748b;margin:0}.notifications-page .customer-header-actions{display:flex;gap:12px;flex-shrink:0}.notifications-page .customer-controls-right{display:flex;gap:12px}.notifications-page .customer-section-header{font-size:1.2rem;font-weight:600;color:#1e293b;margin:0;display:flex;align-items:center;gap:8px}.notifications-page .customer-card{background:#fffffff2;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid rgba(226,232,240,.5);border-radius:20px;overflow:hidden;animation:fadeInUp .6s ease-out;box-shadow:0 4px 6px -1px #0000001a}.notifications-page .customer-card-header{padding:24px 24px 0;border-bottom:1px solid rgba(226,232,240,.5)}.notifications-page .customer-card-content{padding:24px}.notifications-page .customer-kpi-label{font-size:.75rem;color:#64748b;text-transform:uppercase;font-weight:600;margin:0}.notifications-page .customer-kpi-value{font-size:2rem;font-weight:700;color:#1e293b;margin:8px 0 0;line-height:1}.notifications-page .customer-kpi-card{background:#ffffffe6;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(226,232,240,.5);border-radius:12px;padding:16px;text-align:center;box-shadow:0 2px 4px -1px #0000001a}.notification-tabs{display:flex;flex-direction:column;gap:4px}.notification-tab{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-radius:12px;cursor:pointer;transition:all .3s ease;background:#ffffff80;border:1px solid rgba(255,255,255,.3)}.notification-tab:hover{background:#fffc;transform:translateY(-1px)}.notification-tab.active{background:linear-gradient(135deg,#3b82f6,#60a5fa);color:#fff;box-shadow:0 4px 12px #3b82f64d}.notification-tab .tab-content{display:flex;align-items:center;gap:10px;font-size:.9rem;font-weight:500}.notification-tab .tab-count{padding:4px 8px;background:#fff3;border-radius:10px;font-size:.75rem;font-weight:600;min-width:24px;text-align:center}.notification-tab:not(.active) .tab-count{background:#3b82f61a;color:#3b82f6}.notification-item{display:grid;grid-template-columns:auto 1fr auto;gap:16px;padding:20px;border-bottom:1px solid rgba(226,232,240,.3);transition:all .3s ease;cursor:pointer}.notification-item:last-child{border-bottom:none}.notification-item:hover{background:#f8fafccc}.notification-item.unread{background:#f0f9ffcc}.notification-item.unread:hover{background:#e0f2fecc}.notification-select{display:flex;align-items:flex-start;padding-top:2px}.notification-select input[type=checkbox]{width:16px;height:16px;cursor:pointer;accent-color:#3b82f6}.notification-content{flex:1;min-width:0}.notification-header{display:flex;align-items:flex-start;gap:12px;margin-bottom:8px}.notification-icon{width:40px;height:40px;border-radius:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.notification-icon.critical{background:#ef44441a;color:#ef4444}.notification-icon.high{background:#f59e0b1a;color:#f59e0b}.notification-icon.medium{background:#3b82f61a;color:#3b82f6}.notification-icon.low{background:#64748b1a;color:#64748b}.notification-title{font-size:1rem;font-weight:600;color:#1e293b;margin:0 0 4px;display:flex;align-items:center;gap:8px}.notification-badge{padding:2px 8px;border-radius:12px;font-size:.7rem;font-weight:600;text-transform:uppercase}.badge-critical{background:#ef44441a;color:#dc2626}.badge-high{background:#f59e0b1a;color:#d97706}.badge-medium{background:#3b82f61a;color:#1e40af}.badge-low{background:#64748b1a;color:#475569}.notification-message{font-size:.9rem;color:#64748b;line-height:1.5;margin:0 0 12px}.notification-footer{display:flex;align-items:center;justify-content:space-between}.notification-time{display:flex;align-items:center;gap:4px;font-size:.8rem;color:#94a3b8}.notification-action{font-size:.85rem;color:#3b82f6;font-weight:500;display:flex;align-items:center;gap:4px}.notification-actions-side{display:flex;flex-direction:column;gap:8px}.icon-btn{width:36px;height:36px;border-radius:8px;display:flex;align-items:center;justify-content:center;background:#f8fafccc;color:#64748b;cursor:pointer;transition:all .3s ease;border:1px solid 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0}.settings-title{font-size:1.5rem;font-weight:600;color:#1e293b;margin:0}.settings-close{width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center;background:#f8fafccc;color:#64748b;cursor:pointer;transition:all .3s ease;border:1px solid rgba(226,232,240,.3)}.settings-close:hover{background:#e2e8f0cc;transform:translateY(-1px)}.settings-content{padding:24px}.settings-section{margin-bottom:32px}.section-title{font-size:1.1rem;font-weight:600;color:#1e293b;margin:0 0 20px;display:flex;align-items:center;gap:8px}.settings-grid{display:grid;grid-template-columns:1fr;gap:16px}.setting-item{background:#f8fafccc;border-radius:12px;padding:20px;border:1px solid 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input{opacity:0;width:0;height:0}.slider{position:absolute;cursor:pointer;inset:0;background-color:#d1d5db;transition:.3s;border-radius:26px}.slider:before{position:absolute;content:"";height:18px;width:18px;left:4px;bottom:4px;background-color:#fff;transition:.3s;border-radius:50%}input:checked+.slider{background-color:#3b82f6}input:checked+.slider:before{transform:translate(22px)}.priority-settings{display:grid;grid-template-columns:repeat(2,1fr);gap:12px;margin-top:16px}.priority-item{display:flex;align-items:center;gap:8px}.priority-label{font-size:.85rem;color:#64748b;text-transform:capitalize}.category-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.category-item{display:flex;align-items:center;gap:12px;padding:16px;background:#fff;border:1px solid rgba(226,232,240,.5);border-radius:12px;cursor:pointer;transition:all .3s ease}.category-item:hover{border-color:#3b82f6;background:#f0f9ffcc;transform:translateY(-1px)}.category-icon{width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#3b82f6,#60a5fa);color:#fff}.category-name{font-size:.9rem;font-weight:500;color:#1e293b;flex:1}.quiet-hours{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:16px}.time-input{width:100%;padding:12px 16px;border:1px solid rgba(209,213,219,.8);border-radius:8px;font-size:.9rem;background:#fff;transition:all .3s ease}.time-input:focus{outline:none;border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a}@media(max-width:768px){.customer-header-content{flex-direction:column;gap:16px}.customer-header-actions{width:100%;justify-content:flex-start}.notification-item{grid-template-columns:1fr;gap:12px}.notification-select{order:2}.notification-actions-side{order:3;flex-direction:row}.bulk-actions{flex-direction:column;align-items:flex-start;gap:12px}.bulk-buttons{width:100%;justify-content:flex-end;margin-left:0}.category-grid,.quiet-hours{grid-template-columns:1fr}}